Privacy Policy
Last updated: May 2025
Translating Insurance ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, and phone number (from our contact form or scheduling tools)
- Preferred contact method and any message content you submit
- Information about your insurance needs that you share during consultations
- Usage data such as pages visited and browser type (collected automatically via cookies or analytics tools)
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and schedule consultations
- Provide insurance guidance and present plan options
- Send appointment reminders or follow-up communications
- Comply with applicable state and federal regulations
- Improve our website and services
We do not sell your personal information to third parties.
3. Text Message (SMS) Communications
If you consent to receive text messages from us, we may send appointment reminders, follow-up messages, or responses to your inquiries via SMS. Message and data rates may apply. You may opt out at any time by replying STOP to any message or by contacting us directly.
We do not share your phone number with third parties for their marketing purposes. Consent to receive text messages is not a condition of purchasing any insurance product.
4. Sharing of Information
We may share your information with:
- Insurance carriers, when necessary to obtain quotes or process enrollments on your behalf
- Third-party service providers who assist with scheduling, email, or website operations (subject to confidentiality obligations)
- Government or regulatory bodies when required by law
We do not share your information for advertising purposes.
5. Cookies & Analytics
Our website may use cookies or similar technologies to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not function properly as a result.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of text message communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at (503) 324-4511 or use the form on our Contact page.
8. Third-Party Links
Our website contains links to third-party tools and carrier websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting any information.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
9620 NE Tanasbourne Drive, Suite 300-1097, Hillsboro, OR 97124
By appointment only
(503) 324-4511